Exemplar Education, a trading name of EBS Systems Limited, a company registered in England with Registration No. 02819525
Registered Office: 93 Tabernacle Street, London, EC2A 4BA
Our VAT No. 629119826
HOW TO CONTACT US
Trading Address: 58 High Street, Beckenham, Kent BR3 1AY
Customer Support: 0800 048 8692
Freephone Teacher Helpline: 0800 999 5112
TERMS & CONDITIONS
This document is intended by you and us to be legally binding. It is important that you should carefully read and understand all of the terms and conditions below and overleaf and if you do not wish to agree to any of them, or do not understand any of them, you should raise any such concern with us as soon as possible, or ask us for an explanation.
The following words have the meanings set out next to them below:
“the Customer” means the person(s) named at the top of this document
“the Company” means Exemplar Education
“GCSE Revision Programme Licence Purchase means full access (for only the Customer and his/her child(ren) residing full time at the family home) to:
(1) the GCSE Revision Programme (as indicated above) for twenty-four months from the date of sale (the ‘Licence Term’), plus;
(2) the Additional Support Services (as shown in the Statement of Understanding by Parent(s) / Carer(s) above) for twenty-four months from the date of sale (the ‘Additional Support Services Term’).
Extensions to the Licence Term and Additional Support Services Term may be granted by the Company at the Company’s sole discretion.
You understand that:
there are no trial periods;
that all the Additional Support Services are conducted remotely; and
that no home visits or other tuition facilities are offered or provided.
You understand that your role in ensuring that your family gains the most from the GCSE Revision Programme can’t be underestimated. You therefore agree to ensure that your child(ren) allocate(s) adequate time each week to work on the GCSE Revision Programme and that you’ll encourage and motivate them to use it.
The Company will aim to provide access to the online services &/or the support services on the next working day following the date of this Agreement.
The Company does not provide any device or broadband service for accessing this online service. You acknowledge that you are responsible for ensuring that you and your family have a suitable device (computer or tablet running Android, Windows or iOS) plus access to an internet connection to access this online service.
You, the Customer, may cancel an order and/or exercise any other legal right or remedy where you are entitled to do so under any applicable law.
If any payments made by the Customer to the Company by cheque or credit card are returned for re-presentation or dishonored, then the Customer will be liable to the Company for any reasonable administration charges which the Company incurs in connection with the returned or dishonored payments.
The Company will endeavour to ensure that its services are of a satisfactory quality and fit for the normal purpose. The Customer must:
as soon as reasonably possible after access to the online services endeavour to tell the Company of any alleged fault or problem relating to the services; and
in any event confirm this in writing to the Company as soon after access to the services as reasonably possible.
The Module to which the Customer has been provided access is personal to the Customer’s child(ren); it has been specifically selected for use by that/those particular child/children only and, therefore, the Customer may not assign, sell or otherwise transfer this module or any other benefit under this Agreement to a third party.
The Company will try to resolve any disagreements which may arise quickly and efficiently, but if the Customer is not happy with the way the Company deals with any disagreement, the Customer may take Court/other proceedings against the Company including (but not limited to) referring the dispute to the European Online Dispute Resolution (ODR) service at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN.
The Company may (unless otherwise requested at any time in writing by the Customer) exchange information as appropriate about the Customer with:
other companies within the Exemplar Education group; and/or
a third party, in the interest of assisting with any matter arising from the provision of the GCSE Maths Revision PowerPackTM licence, which was clearly purchased as a result of an agreement with that third party and/or to complement the services of such a third party.
The Company may contact the Customer (by post, SMS, e-mail, phone or otherwise) about matters relating to the provision of its online services or other associated services unless informed otherwise by the Customer.
Where more than one person is named as the Customer, each will be entitled to full information about the Licence, the Module &/or other support services provided (and may be contacted by the Company or its agents in such respects), without reference to the other.
The Company will endeavour to provide an uninterrupted service but may not be held responsible for outages or faults beyond its reasonable control which may affect access to its product/services including, but not limited to, third party Internet Service Provider connectivity issues, intermittent technological issues with no known cause and required system maintenance, repairs and upgrades.
Right to Cancel Information
You have the right to cancel this contract with Exemplar Education within 14 days starting from the day after the date of sale, without giving any reason.
The cancellation period will expire after 14 days from the day after the conclusion of the contract with Exemplar Education (i.e. at the end of 14 days starting from the day after the Date of Sale).
The Date of Sale is the date of this 'Welcome to Exemplar Education' email.
To exercise the right to cancel, you must inform us (Exemplar Education, 58 High Street, Beckenham, Kent, BR3 1AY; Telephone 020 8662 6419; email email@example.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the Model Cancellation Form shown below, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract within 14 days from the date of sale, we will arrange for reimbursement to you of all payments from you.
We will attempt to arrange for the reimbursement to be made without undue delay and not later than 14 days after the day on which we were informed about your decision to cancel this contract.
We will, where possible, attempt to arrange for the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated to us your cancellation from this contract, in comparison with the full coverage of the contract
COMPLAINTS AND DISPUTE RESOLUTION
If you have a complaint about our service, in the first instance please contact us using the contact details given above.
In the event that your complaint is not satisfactorily resolved, you have the right to use an alternative dispute resolution service. Please contact Exemplar Education in such respects at the contact details above, or alternatively see https://webgate.ec.europa.eu/odr.
Model Cancellation Form
(Complete, detach and return this form ONLY IF YOU WISH TO CANCEL THE CONTRACT.)
To: Exemplar Education, 58 High Street, Beckenham, Kent, BR3 1AY;
Telephone: 020 8662 6419; Email: firstname.lastname@example.org
I/We hereby give notice that I/we cancel my/our contract of sale of the following goods/services:
Ordered on/received on Date: _____ /_____ /_____
Date: _____ /_____ /_____